CUSTOMER SERVICE
&
SALES ASSISTANCE
No matter the sector or the kind of service you are providing, it is always fundamental to have the right skills in order to offer your customers a unique and unforgettable experience.
Politeness, flexibility and multi-cultural understanding are some of the right ingredients which will help every business to earn customers' trust.Â
By doing so, not only will they keep relying on the delivered service, but businesses will also increase the chance for a powerful word-of-mouth as well as positive reviews where possible.
IN PRACTICE
Between 2018 and 2019 I had the opportunity to deal with Japanese customers, developing greater communication skills in hospitality as well as customer service experience in the retail sector. As a booking agent, I provided fast-paced interaction with customers all over the world. Furthermore, since I was the only one in my team being familiar with Japanese language, I was in charge of dealing with Japanese customers and their requests. If here the communication took place especially through phone and mails, it became a face-to-face communication when I worked as a sales assistant during the 76th edition of the Venice Film Festival.